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Introduction

The Integrated Management System (IMS) Policies have been incorporated into Devoteam Portugal vision and values, and are aligned with the needs of all Stakeholders.

Each employee is committed to upholding the highest standards of quality, ensuring that every product and service is reliable, efficient, and of superior value. Devoteam Portugal rigorously protects our clients’ data and our intellectual property through comprehensive and proactive security measures.

As we present our Quality Policy and Information Security Policy, we reaffirm our commitment to these core principles. These policies are not just guidelines but are integral to our operational ethos, driving us to continually improve and safeguard the trust placed in us by our customers and partners.

Quality Policy

The Quality Policy of Devoteam Portugal is founded on the following commitments:

  • Customer Satisfaction: To consistently fulfill our Customers’ requirements and exceed their expectations, as their satisfaction is essential to the company’s sustainability;
  • Stakeholder Commitment: To ensure the fulfilment of the needs and expectations of all stakeholders, including compliance with applicable legal and regulatory requirements, fostering transparency, trust, and integrity in our partnerships and operations;
  • Employee Excellence: To maintain a high level of competence among all employees and cultivate a culture that promotes commitment, continuous technical development, and excellence in customer relations;
  • Continuous Improvement: To enhance operational efficiency through both reactive responses to challenges and proactive identification of potential improvements;
  • Process Optimization: To increase the effectiveness and efficiency of internal processes, ensuring the delivery of quality services;
  • Performance Management: To promote objective-driven management, continuously monitoring key performance indicators (KPIs) to drive performance and enhance the overall success of the organisation.

Information Security Policy

Devoteam Portugal Information Security Policies are based on 6 principles:

  • Confidentiality: Ensuring that sensitive information is accessed only by authorised individuals and protected from unauthorised access or disclosure.
  • Integrity: Maintaining the accuracy, consistency, and trustworthiness of data over its entire lifecycle, preventing unauthorised modification or destruction.
  • Availability: Ensuring that information and critical systems are available and accessible to authorised users when needed, minimising downtime and disruptions.
  • Accountability: Ensuring that all actions related to information security are traceable to responsible individuals, promoting transparency and responsibility.
  • Non-repudiation: Providing proof of the origin and integrity of data, preventing any false denial of actions.
  • Compliance: Adhering to relevant laws, regulations, standards, and policies related to information security, ensuring the organisation meets its legal and regulatory obligations.
  • Continuous improvement: To continuously improve the efficiency of our operation, not only by reacting appropriately to failures, but also by anticipating potential issues.

 

The Quality and Information Security Policies are communicated internally to all employees through Devoteam Portugal’s Intranet and externally to relevant stakeholders by means of the company’s website.